About Us

You will never be just a number at Volunteer Home Mortgage Inc. We believe in face-to-face meeting when possible and like to get to know our customers.

Our Business:

Volunteer Home Mortgage Inc. is a dream come true for me. We are one of the hand full of mortgage broker companies that is here to give our customers a variety of mortgage options and choices. We are a locally owned and operated mortgage company. Why call a BIG name bank or lender when you can become a member of the Volunteer Home Mortgage Inc. family.

Jerri Britton

Jerri Britton

Owner & Loan Officer

NMLS #186950
Licensed in Tennessee

I began in the mortgage industry in 1997 as a loan processor and fell in love with helping people with their mortgage needs. I have had the pleasure to work with people all across the United States and even overseas to make their dream of owning a home in Tennessee come true. I have a son, Drake, and we enjoy being active through Challenger baseball and basketball and attending UT football games. I also believe in giving back and volunteer in several different organizations in our community.

Jeff Cutshaw

Jeff Cutshaw

Loan Officer

NMLS #1499344
Licensed in Tennessee and Georgia

Helping people has always been important to me. Working in the mortgage industry helping others obtain their dream home is very rewarding. Customer service is a key component at Volunteer Home Mortgage. I feel the customer service skills I acquired in my 18 years in retail and 4 years in the insurance industry is invaluable to our mortgage customers. I have lived in Blount County since 1978. I am married to my beautiful wife Neletia and we have one daughter, Kara.

Lisa Williams

Lisa Williams

Loan Processor

I grew up in Loudon until I married my husband of 25 years, and we moved to Monroe County where we built our first home and have lived there ever since. I worked in the Real Estate Market for 25 years, where I was office manager of three different companies, and then I started with Volunteer Home Mortgage Inc. in November 2015. It has always been a joy helping people to find and purchase their new homes.

Michael Franklin

Michael Franklin

Loan Officer

NMLS #1772813
Licensed in Tennessee and Georgia

I was born and raised in Monroe County. I married my beautiful wife, Nancy, in 2017. We have 4 children between us; Gabriel, Elijah, Thomas and Emily. We love to travel and live life. I have worked as a loan processor since 10/2018 and received my loan officer license 01/2019. Before joining the VHM team, I worked in the HVAC business for many years and can relate to those who work in physically demanding work places.

Randal Farris

Randal Farris

Loan Officer

NMLS 1683368
Licensed in Tennessee

I am a native of Lenoir City and I have enjoyed helping people for as long as I can remember. After spending 21 years in the durable medical equipment industry helping those with mobility issues I decided to try something new. Customer service is key at Volunteer Home Mortgage and I feel that my love of helping others combined with my personality make this a perfect fit. I am happily married to my beautiful wife Lori and we have three amazing young children.

Lee Franks

Lee Franks

Loan Officer

NMLS #1641325
Licensed in Tennessee

Relocating to Maryville in 2007 was the best decision our family has ever made, and it’s a thrill to help others find their homes in this beautiful part of the world.  My wife Andrea and I have two boys, Andrew, a UT student, and Matthew, a student at Maryville High School.  In addition to my involvement in church music and youth, in my spare time I direct the Smokyland Sound barbershop chorus and the Foothills Sound youth barbershop chorus.

Michael Johnston

Michael Johnston

Loan Officer

NMLS #2063846
Licensed in Tennessee and Georgia

Hi I’m Mike!!! My wife, Diana and I are from sunny south Florida and moved to Tennessee two and a half years ago. We have 5 children, 2 grandbabies and enjoy spending time with our family and friends that we have met here in Knoxville. I love meeting new people, traveling, and playing golf. I provide specialized home-buying and refinancing services, and my approach is focused on addressing the needs of my clients financial situations throughout the entire real estate financing process. I’m trustworthy, and always reachable. No matter the question, I’m here to provide answers. Please visit my FREE Preapproval application by texting MDJ to 33655

Heather Hensley

Heather Hensley

Loan Officer

NMLS #2050204
Licensed in Tennessee

I am from the south but as an army brat have been all over. I love meeting new people and traveling. Every day I help clients obtain the best loans in Knoxville, TN in order to finance their properties. I provide specialized home-buying and refinancing services, and my approach is focused on addressing their needs and financial situations throughout the entire real estate financing process. I’m experienced, trustworthy, and always reachable. No matter the question, I’m here to provide answers.

Lydia (Susie) Bledsoe

Loan Officer