You will never be just a number at Volunteer Home Mortgage Inc. We believe in face-to-face meetings when possible for you to meet your loan officer and we like to get to know our customers.
You're More Than Just Another Customer To Us
At Volunteer Home Mortgage, we believe home ownership makes our communities stronger and empowers families to build better lives for their children. That’s why you’ll work with someone face to face when you partner with Volunteer Home Mortgage. We take time to get to know you, understand your goals, and find the best mortgage that’s specific to you.
Don’t waste time with a big bank or lender that doesn’t know you and what you care about. At Volunteer Home Mortgage, we take pride in our small town roots and treating customers like family.
The Volunteer Home Mortgage Family:
Jerri Ingram
Owner & Loan Officer
NMLS #186950
Licensed in TN, GA, FL, and AR
Jerri started her career in the mortgage industry in 1997 as a loan processor and fell in love with helping people with their mortgage needs. She had the opportunity to work with people all across the United States and even overseas to make their dream of owning a home in the Southeast come true. Along with her son, Drake, Jerri enjoys being active through Challenger baseball, basketball, and attending UT football games. She also believes in giving back and volunteering in several different organizations in the community.
Jeff Cutshaw
Loan Officer
NMLS #1499344
Licensed in TN and GA
A Blount County native for more than four decades, Jeff has always made helping people a priority. Working in the mortgage industry, he continues to have opportunities to help others move into their dream home. Jeff is highly skilled in customer service, with experience going all the way back to his early career working in retail and insurance.
Lisa Williams
Loan Processor & Loan Officer
NMLS #1499344
Licensed in TN and GA
Originally from Loudon, Tennessee, Lisa moved to Monroe County with her husband where they built their first home and have lived there since. She has decades of experience working in real estate, starting as an office manager for three different companies before starting with Volunteer Home Mortgage in November 2015. She has and continues to find tremendous joy in helping people find their new home and getting refinances closed. I became a licensed loan officer in 2023 to be able to process in other required states.
Lee Franks
Loan Officer
NMLS #1641325
Licensed in TN
Moving back to Maryville, Tennessee in 2007 was the best decision Lee Franks and his family ever made, and helping others purchase their dream hometown is the perfect career for Lee. He and his wife, Andrea, have two boys, Andrew and Matthew. When Lee’s not contributing to music and youth at his church, he directs the Smokyland Sound barbershop chorus and the Foothills Sounds youth barbershop chorus.
Michael Johnston
Loan Officer
NMLS #2063846
Licensed in TN, GA, and FL
Originally from South Florida, Mike and his wife Diana are transplants to East Tennessee but are loving their lives here in East Tennessee. Along with enjoying time with their friends they’ve met around Knoxville, they spend a lot of time with their children and grandchildren.
Mike specializes in home buying and refinancing with an approach focused on addressing his clients’ financial needs throughout the entire real estate financing process. Mike is always ready with answers to your biggest mortgage questions, so please visit his reapproval application by texting MDJ to 33655.
Heather Hensley
Loan Officer
NMLS #2050204
Licensed in TN
A southerner at heart, Heather grew up as an Army brat living in different cities across the country. Today, she loves the chance to meet new people and help clients get the best loans in the Knoxville area. She provides specialized home buying and refinancing services focused on addressing your financial needs throughout the financing process. She’s experienced, trustworthy, and always reachable.
Janecia Brown
Loan Officer
NMLS #2037718
Licensed in TN and AR
I'm Janecia Brown, hailing originally from Arkansas but proudly calling Memphis, TN home.
𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗶𝗻𝗴 𝗙𝗮𝗰𝘁𝘀:
- I'm a mom of four amazing children in which; I love taking on adventures creating everlasting memories
- Ask me about my crochet talent (Master Crochet Lover or Amateur)!
- Want to know anything else about me… ask away!
- My youngest son is a St. Jude's patient and we make it our mission to support St. Jude and it's cause!
- I support March of Dimes, Holiday Heroes & other causes.
- Advocate of the "PAY IT FORWARD" principle in business & in my personal life.
I'm committed to delivering top-notch service to all my clients, be it a first-time homebuyer, a seasoned property owner, someone looking to upsize or downsize, or an investor eyeing our local market. I aim to establish a trust in handling your real estate ventures. During my downtime, you'll find me cherishing moments with my cherished family. A true devotee of romance novels, I also find solace in crafting poetry. Not to forget crocheting!
Joshua Watson
Loan Officer
NMLS #2406343
Licensed in TN
Joshua was born and raised in East Tennessee, eventually graduating from Hiwassee College Summa Cum Laude and valedictorian with a degree in business administration. Before joining Volunteer Home Mortgage, Joshua was the top producing agent in his office two years in a row.
Joshua understands the value of trust from his clients and works to exceed their expectations every day. His education and experience has instilled a strong work ethic where he’s ready to help his clients reach their buying or refinancing goals. With integrity and honesty, Joshua goes the extra mile to find a loan that works best for this clients’ situation.
Cheryl Blankenship
Loan Officer
NMLS #2292273
Licensed in TN
Cheryl started her career working in the mortgage industry in 2012, and has taken on many roles throughout her career. She quickly fell in love with helping people bring their home ownership dreams to reality. Cheryl values honesty and integrity when working with clients, and takes pride in making the mortgage process simple and easy.
A Blount County native, her and her husband have four children, two grandsons, and two granddaughters. When she’s not helping people with their mortgage needs, you can find Cheryl traveling or spending time with her family.
Lydia (Susie) Bledsoe
Loan Officer
NMLS #158136
Licensed in TN
Susie brings many gifts and talents to the Volunteer Home Mortgage Inc group. She has been involved in banking for over 40 years, spanning across several areas from Teller, Bookkeeping , Mortgage Lending and Management and holds a special place for involvement in charities and public service. She has connections all over the East Tennessee area and beyond and has never met a stranger. She loves her family and friends, cares about her community and holds a special fondness for Reesie, her dog "baby". She is always ready, willing and able to lend a helping hand to help repair your credit, to the final financing of your perfect home. Whatever your financial need from purchasing of land, new home or refinancing current home, construction or commercial loan for your business financial need. Give me a call today
